Contact information

Contact Information Policy

At TWT, we are committed to providing clear communication and support for all customer enquiries.

Business Contact Details

For all questions regarding orders, shipping, returns, exchanges, refunds, or general enquiries, customers must contact TWT through our official business contact channels only.

Response Times

We aim to respond to all enquiries within 24–48 business hours. Response times may vary during weekends, public holidays, sales periods, or new collection launches.

Correct Contact Information

Customers are responsible for providing accurate contact details, including email address, phone number, and shipping information at checkout.

TWT is not responsible for missed updates, delivery issues, or delays caused by incorrect contact information provided by the customer.

Order Enquiries

When contacting us regarding an order, customers should provide their full name, order number, and relevant details to allow faster assistance.

Respectful Communication

TWT maintains the right to refuse service to customers who engage in abusive, threatening, inappropriate, or disrespectful behaviour toward staff or representatives.

Social Media Communication

Messages sent through social media may experience delays. For urgent order issues, customers are encouraged to use official business contact channels where possible.

Privacy of Contact Information

Customer contact details are used solely for order processing, customer support, and business communication, and will not be sold to third parties.

Contact

For all enquiries, please contact TWT directly through our official business platforms.

By purchasing from TWT, you acknowledge and accept this Contact Information Policy.