Shipping policy

Shipping Policy

At TWT, we aim to process and dispatch all orders as quickly as possible to ensure your activewear reaches you promptly.

Processing Times

Orders are typically processed within 1–3 business days after payment is confirmed.

During sales, new collection launches, or promotional periods, processing times may be slightly longer.

Shipping Times

Shipping times vary depending on your location and the postal service provider.

Estimated delivery times are provided as a guide only and are not guaranteed.

TWT is not responsible for shipping delays caused by couriers, postal services, customs, public holidays, weather conditions, or events outside of our control.

Shipping Address

Customers are responsible for ensuring all shipping details are correct at checkout.

TWT is not responsible for lost parcels, delays, or additional shipping costs caused by incorrect or incomplete address details provided by the customer.

Tracking

Where applicable, tracking details will be provided once your order has been dispatched.

It is the customer’s responsibility to monitor tracking updates and contact the courier directly regarding delivery delays once the parcel has been shipped.

Lost or Damaged Parcels

TWT is not liable for parcels lost, stolen, or damaged during transit once handed over to the shipping provider.

If your parcel arrives damaged, please contact us within 48 hours of delivery with photos and your order details so we can assist where possible.

International Shipping

For international orders, customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.

TWT is not responsible for delays caused by customs processing.

Contact

For shipping enquiries, please contact TWT through our official business contact channels.

By placing an order with TWT, you agree to this Shipping Policy.